Terms & Conditions

Return Policy

We only accept returns if the item received by you is different from what you had ordered or is received in damaged condition.

If your order qualifies under our return policy then please raise a concern with us within 48 Hours of delivery by filling the online Return Form. We will be unable to process the return if the concern is not raised in this stipulated period. We will get back to you within 48 hrs of receiving your request.

Please ensure while returning the product that the box and all packaging material is intact, including the supplied accessories within. In case of an electronic item we will not be able to accept a return if the serial number of the original seal of the product is missing.

For any other defect please get in touch with the nearest service-center of the manufacturer with the original invoice. If you are unable to find a service center please contact us and we will do our best to assist you.

If your order qualifies for a return then the return shipping costs will be borne by us. Please follow the Return Instructions provided by us to help us get the product picked up from your location.

We will send you a new replacement unit as soon as we receive the return package (subject to availability).


Cancellation Policy

If you want to cancel your order please fill the online Order Cancellation Form. We will be able to cancel the order only if we have not already shipped the products(s). We will not be able to cancel your order in case we have initiated the shipping process before receiving your cancellation request.

In case we are unable to deliver the product(s) you had ordered, we will cancel the order and offer a full refund.


Refund Policy

We process refund through the same mode as that of the payment. If you made the payment through Credit Card/ Debit Card/ Net Banking, we will refund the amount to the same credit card/ Debit Card/ Net Banking account within 72 hours of approval of cancellation request.

If the cancellation request is received, we will deduct bank charges from your refund amount. The bank charges depends on the payment instrument used and usually ranges between 2% to 3% of the order value plus EMI conversion charges if any.

Refund is automatically done by payment gateway and not by us when we do not capture the amount.Kindly note that time period for refund depends upon your payment instrument used and usually ranges from 10 days to 30 days from date of payment.

If your cancellation request is received after we have shipped your order, we will deduct the courier charges in addition to the bank charges from your refund amount. We will be able to refund this amount once the shipment reaches back to our warehouse.


Shipping Policy

Shipping Cost:

We offer FREE Shipping on our entire range of products except Products where the offer price is less than Rs.200.

To make the transaction transparent the price mentioned on the website is the final price. There are no extra taxes, hidden costs or additional shipping charges.

Shipping Time:

We are committed to deliver your order within the promised time mentioned on our website at the time of placing the order, and in good condition.

Our business days are (Monday - Saturday) except National holidays.

We use reputed courier agencies to dispatch your orders to ensure that it reaches you within the promised time.


You can check the status (including shipping information) of your orders in My Account section.


We deliver within India only.

We will ship all products that are part of single transaction/order to a single address specified at the time of placing the order. In case you wish to get some of the products delivered to different addresses, please place multiple orders.


We care for the environment as you do. We pack all your orders in a biodegradable tamper proof polybag.

We request you to check the packing before accepting delivery of the goods from the courier agency. If you find that the packet is not in good condition, or if the packaging is tampered with, please refuse to take delivery and inform us using the online Delivery Problem Form. We will arrange for a replacement at the earliest.



We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

While we make every possible attempt to accurately depict the specifications of every product, and try to obtain these specifications from reliable sources; occasionally there may be a mismatch between the features of the actual product and that depicted on our site due to factors not under our control. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of such mismatch. In case you observe such a mismatch, please inform us on help@mobilo99.com and we will try our best to get the right information posted on our site as soon as is possible.